Director of Information

This paper describes the Pilot of the LibQUAL+ survey methodology carried out in twenty UK academic institutions in 2003. The methodology is set in the context of other past and present customer understanding work undertaken by UK academic libraries. The results of the ...

Are current systems of library performance measurement failing to demon-strate good performance and identify success? Are those in use, particularly in academic libraries in the UK, becoming less immediate to the concerns which we, as library managers, face because they fail to ...

SCONUL had identified a growing need from University Librarians and Directors for data or methods to prove the value and worth of their library services to senior institutional stakeholders. The SCONUL Working Group on Performance Improvement (WGPI) was asked to develop a proposal to ...

... Having agreed that this area of work is both topical and relevant, the WGPI formed a small working party to scope a project proposal with the following membership: Maxine Melling (Liverpool John Moores), Stephen Town (Cranfield), Philip Payne (Birkbeck) and Rupert Wood ...

The background, objectives, programme and outcome of the five-day Workshop are reported. The support of the Swedish International Development Co-operation Agency is outlined. Details are given of participants, exercises to discover local context, the resulting ...

This presentation covers a brief introduction to the “skills” agenda currently operating in most of the devel-oped world, with specific references to the UK, the US and Australasia.The consequent development of con-cepts of “information literacy” are described, and related to the ...

This paper discusses the use of the LibQUAL+ library survey instrument and its ability to define an agenda for further improvements in a setting where quality maturity is high and library performance tends to be generally acknowledged as good. The results from the survey run in 2003 and ...